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1. When will I get my Aluminum prints?
For prints up to 12"x18", we print your order and ship it to you within 1-2 days. Priority Mail is usually 2-4 days, and Express Mail is usually 1-3 days.
For prints larger than 12"x18" you should get your order in 10-14 days.
2. How do I know which surface looks best?
The white glossy finish is the most popular because it looks like a brilliant photograph with a super deep gloss. About 80% of our orders are for White Glossy. The clear glossy has the brushed aluminum background and there are no "whites". It is very artsy and looks very metallic. We do not recommend the "Clear" finishes unless you are familiar with the aluminum finishes. The matte finish versions are just non-reflective matte instead of glossy. If you haven't seen these prints in person, we suggest that you first order a small sample set of each finish from your photo file. You will find the sample set in the Aluminum Extras section when ordering. It is $15 plus freight.
3. Can I get a sample print or test print?
If you are ordering an aluminum print 16x20 or larger and have paid for it online, just write in the Comment Box that you would like to approve a small 4x test print first. We will send the test to you for your approval before starting the larger print.
4. Can I crop my photos?
Yes, you can zoom in on any photo and then adjust the location in the box.
5. Can I order a custom size?
Yes, we can cut the aluminum to any size. Be sure that your image file is the same aspect ratio as your file print size so there is no cropping. Then order the next larger size aluminum. Explain what you want in the Comment Box.
6. What is the "Double Aluminum"?
Your aluminum print image is mounted to float in front of another piece of aluminum, stainless steel, acrylic or other material, to add this unique framing effect. If your background piece is aluminum, it can also be printed with any image.
7. Will the print fade or scratch?
The aluminum prints are extremely durable and will not easily scratch or fade. You should however keep them out of direct sunlight as this will fade just about anything given enough time. You can clean them with a soft cloth and any liquid cleaner, water or alcohol..
8. Can I hang it on the wall?
Yes, you have the option to order an aluminum wall mounting frame on the back. We also have a variety of easels for smaller prints (8x10 or smaller) if you want to display it on a desk, table or shelf.
9. How are these prints made?
Your image is first printed on a special release paper and then transferred to the aluminum at 400 degrees under heavy pressure. The final image actually resides under the surface of the metal and gives it the deep brilliant finish.
10. How do I order?
Start on the Aluminum Page at http://fromex.com/printsonaluminum.html , hit the ORDER button to begin the process. First decide on the print type and size and follow the ordering instructions.
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